Notify us within 14 days of delivery if you change your mind. Failure to do so nullifies your right to cancel/return.
Unused and Original Condition
Products may be returned within 30 days from the date of purchase. Return items must be unused and in their original condition. The customer pays for return postage.
No Restocking Fees
No additional fees are charged, but returned items should be in new or close-to-new condition. Customers are responsible for return postage charges, except in certain damage cases (see Damages). Customers are liable to cover return costs.
Refunds and Credits
Automatic refund by check or credit card, unless a store credit is specifically requested. Store credits can be applied to future orders or later requested as a cash refund. Postage fees are non-refundable.
Postage Fee Refunds
Generally non-refundable, except in cases of shipping errors made by us.
Damages
No additional postage charges if a product arrives damaged and requires replacement. Report damage within 2 days of receipt; claims after this period are not valid. Contact us immediately at sales@englishchesscompany.com and provide details for a quick replacement process.
Returning the Product
Return goods using a "signed for" insured Postal service. Provide proof of return and postage cost; a receipt validating the cost is required. No refund for merchandise damaged due to poor packaging by the customer.
Processing Time
Allow 7-10 days for credit adjustments on modified orders or returns.
Compliance
We adhere to The Consumer Protection (Distance Selling) Regulations 2000. Customers in the European Union have the statutory right to withdraw within 14 working days of receiving a product from The English Chess Company, as per the regulations.
- The English Chess Company
- Unit 2 Rose Villa
- 3 Garners Lane, Whitchurch SY13 2NF
- Shropshire
- United Kingdom