Refund policy

🔄 30-Day Return Policy

• Notify us within 14 days of delivery if you change your mind.
• Failure to do so nullifies your right to cancel/return.

💼 Unused and Original Condition

• Products may be returned within 30 days from the date of purchase.
• Return items must be unused and in the original condition.

🚫 No Restocking Fees

• No additional fees are charged, but returned items should be in new or close-to-new condition.
• Customers are responsible for return postage charges, except in certain damage cases (see Damages).
• Customers are liable to cover return costs.

💳 Refunds and Credits

• Automatic refund by check or credit card, unless a store credit is specifically requested.
• Store credits can be applied to future orders or later requested as a cash refund.
• Postage fees are non-refundable.

📦 Postage Fee Refunds

• Generally non-refundable, except in cases of shipping errors made by us.

🛠️ Damages

• No additional postage charges if a product arrives damaged and requires replacement.
• Report damage within 7 days of receipt; claims after this period are not valid.
• Contact us immediately at hstaunton1@msn.com and provide details for a quick replacement process.

Returning the Product

• Return goods using a “signed for” insured Postal service.
• Provide proof of return and postage cost; a receipt validating the cost is required.
• No refund for merchandise damaged due to poor packaging by the customer.

⏳ Processing Time

• Allow 7-10 days for credit adjustments on modified orders or returns.

📜 Compliance

• We adhere to The Consumer Protection (Distance Selling) Regulations 2000.
• Customers in the European Union have the statutory right to withdraw within 14 working days of receiving a product from The Luxury Games Company, as per the regulations.